Terms of service
Effective Date: January 2025
Welcome to Punk Cards Limited’s online store. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General Information
These terms and conditions apply to all users of the website, including customers, browsers, vendors, and others. Punk Cards Limited (“we”, “us”, “our”) is a company registered in Birmingham, UK, specialising in unique and humorous greeting cards.
By accessing or using our site, you agree to be bound by these terms. If you do not agree, you may not access or use our services.
2. Ordering and Payment
a. Product Information
We strive to ensure that all product descriptions, images, prices, and availability details are accurate and up to date. However, errors may occasionally occur. In such cases, we reserve the right to correct errors and cancel any orders placed under incorrect information.
b. Pricing and Payment
- All prices listed on the website are in GBP (£) and include VAT where applicable.
- Payment must be made in full at the time of purchase using the accepted payment methods.
- We accept [credit/debit cards, PayPal, etc.].
c. Order Confirmation
Once your order has been placed, you will receive an order confirmation email. This email does not constitute acceptance of the order. We reserve the right to refuse any order at our discretion.
3. Shipping and Delivery
a. Delivery Times
We aim to dispatch all orders within [X] working days of receiving payment. Estimated delivery times depend on your location and the shipping option selected.
b. Shipping Costs
Shipping costs will be calculated at checkout and displayed before you finalize your order.
c. International Shipping
We offer international shipping to select countries. Customers are responsible for any customs duties or taxes imposed by their country.
d. Delayed or Lost Deliveries
If your order is delayed or lost, please contact us at [email/contact details]. We will do our best to resolve the issue.
4. Returns and Refunds
a. Returns Policy
We hope you’ll love your purchase, but if you’re not satisfied, you can return items within 14 days of delivery for a refund or exchange.
b. Eligibility for Returns
- Items must be unused, in their original packaging, and in resalable condition.
- Custom or personalised products are non-refundable unless defective.
c. Refund Process
To request a return, please contact us at [email/contact details]. Once approved, returns should be sent to our Birmingham address. Refunds will be processed within [X] business days of receiving the returned item.
5. Cancellations
a. Cancelling an Order
You may cancel your order before it has been dispatched by contacting us as soon as possible at [email/contact details].
6. Intellectual Property
All content on this website, including images, text, and graphics, is the property of Punk Cards Limited or its content suppliers. You may not reproduce, distribute, or exploit any content without our written consent.
7. Limitation of Liability
Punk Cards Limited shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability to you in respect of any claim shall not exceed the amount paid for the product.
8. Privacy Policy
Your privacy is important to us. Please review our [Privacy Policy to understand how we collect, use, and protect your information.
9. Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
11. Contact Us
If you have any questions about these terms and conditions, please contact us at:
Punk Cards Ltd
105 Hospital Street
Hockley
Birmingham
B19 3XB
United Kingdom
sales@punkcards-trade.co.uk