Effective Date: January 2025
At Punk Cards Limited, we want you to be delighted with your purchase. However, we understand that sometimes things don’t go as planned. Please read our Returns and Cancellation Policy carefully to understand your rights and how to initiate a return or cancellation.
1. Returns Policy
We hope you’re happy with your order, but if you’re not, we’re here to help.
a. Eligibility for Returns
- Items must be returned within [X] days of receiving your order.
- The product must be unused, in its original packaging, and in resalable condition.
- Custom or personalised products (including custom messages) are non-refundable unless they are defective or damaged.
- Sale items may not be eligible for refunds unless defective (check product details at the time of purchase).
b. How to Initiate a Return
1. Contact our customer service team at [email/contact details] to request a return.
2. Provide your order number, the item you wish to return, and the reason for the return.
3. We will provide instructions on how to return the item.
c. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- We recommend using a tracked shipping service to ensure your return reaches us safely.
d. Processing Your Return
- Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
- If approved, we will issue a refund to your original payment method within [X] business days.
- Refunds may take additional time depending on your payment provider.
2. Damaged or Defective Items
We take great care to ensure our products are of the highest quality. However, if your order arrives damaged or defective:
1. Contact us within [X] days of receiving the item at [email/contact details].
2. Provide a description of the issue and include photos if possible.
3. We will arrange a replacement or refund at no additional cost to you.
3. Cancellations
We understand that you may wish to cancel your order. Here’s how:
a. Cancelling Before Dispatch
- You can cancel your order before it has been dispatched by contacting us as soon as possible at [email/contact details].
- If the order has not been processed or shipped, we will issue a full refund to your original payment method.
b. Cancelling After Dispatch
- If your order has already been dispatched, you will need to follow our returns process once you receive the item.
- Shipping costs are non-refundable unless the item is defective or damaged.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalised greeting cards.
- Gift cards or vouchers.
- Items purchased during clearance sales (unless defective).
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 2 business days.
- The refund will be applied to your original payment method.
- Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the unwanted item and place a new order.
7. Contact Us
If you have any questions about our Returns and Cancellation Policy, please don’t hesitate to get in touch:
Punk Cards Ltd
105 Hospital Street
Hockley
Birmingham
B19 3XB
United Kingdom
sales@punkcards-trade.co.uk
0121 333 3607
www.punkcards-trade.co.uk
Thank you for shopping with Punk Cards Limited. We appreciate your support and understanding!
